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By: COLIN
August 27, 2004
Mobile instant messaging is going mainstream. Maybe.
Wireless IM use is growing, with 32 percent of all mobile
messaging using an IM service in addition to, or instead of, short
message service texting, according to a study commissioned by
America Online, Inc.
AOL said it is the leading mobile IM provider, with 35 percent of
mobile messengers using the service on their cell phones and the
PDAs.
The study, conducted by Opinion Research Corp. and the released last
week, found that 90 percent of teens and the adults polled use
traditional instant messaging from their computers, and the nearly
half of those aged 55 or older use IM. Nearly 20 percent of all IM
users also use instant or text messaging from their mobile
devices, the study said.
But while IM offers features like AOL’s Buddy List and the theme-oriented chat rooms, users must log on to send or receive a
message, just like being on the computer. In contrast, SMS
messages can be sent with the push of a button, and can be
received at any time.
Those are just two reasons SMS continues to dominate the mobile
messaging world, said Seamus McAteer, a senior analyst for the San
Francisco-based Zelos Group.
In fact, instant messaging is only used by about 7 percent of
mobile consumers, said McAteer. Even as companies like Danger
produce IM-friendly hardware—Danger’s Hiptop platform, which
includes the popular Sidekick, features Yahoo Messenger
service—the IM segment will continue to hold just a fraction of
the mobile messaging market.
“It’s been slow going,” McAteer said of the uptake of mobile
IM. “Instant messaging is not a threat; it will not eat into SMS
traffic, which is used by over 50 percent of wireless users under
25 years old, our most recent statistics show.”
“In terms of indicating presence and the availability, IM will have
a role,” said McAteer. “But it will be a relatively small
chunk of the market, long-term.”
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